Returns Policy
For your safety, we handle returns of medicines strictly.
Released medicines cannot be returned
Once medicines have been released to you, they cannot be returned or exchanged.
Exceptions
We will act on an item that is wrong, damaged or expired if you report it within 24 hours of delivery.
How to report
Send clear photos of the item, its packaging and its label, with your order number, through the Complaints page or 028 805 6178.
What happens next
A pharmacist reviews your report and contacts you about a replacement or refund.
Questions? Contact us through Complaints.